Cancellation & Return Policy
Zelphora Styles Ventures aims to ensure customer satisfaction with every purchase. This policy explains the conditions for order cancellations, returns, and exchanges.
Order Cancellation
Orders may be cancelled before they have been processed or dispatched. Once an order has been shipped, cancellation may no longer be possible.
Return Eligibility
Customers may request a return if:
- The item received is incorrect.
- The item arrives damaged.
- The item has a manufacturing defect.
- The item remains unused, unworn, and in its original condition with applicable tags and packaging.
Non-Returnable Items
Returns may not be accepted for:
- Worn or used clothing.
- Items damaged after delivery through misuse.
- Products returned without original packaging where required.
- Clearance or promotional items where specified.
Return Process
Customers should contact Zelphora Styles Ventures with their order information and the reason for the return request. Where applicable, supporting photographs may be requested before a return is approved.
Refunds
Approved refunds will be processed using the original payment method where applicable. Processing times may vary depending on the payment provider.
Exchanges
Where stock is available, eligible items may be exchanged for a different size or the same product if the original item qualifies under this policy.
Return Shipping
Unless the return is due to an incorrect, defective, or damaged item supplied by Zelphora Styles Ventures, customers may be responsible for the cost of returning eligible products.
Contact Information
For cancellation, return, or exchange enquiries, please contact:
Business Name: Zelphora Styles Ventures
Address: 17, Noble Street, Sabo, Lagos, Nigeria
Phone: 09053801476
Email: zelp@zelphorastyles.com